Now Playing: New file out front
Topic: Dominique
Dominique:
I am wondering if it might be possible to have you create a file in our file cabinet for "pending closing".
What happens occasionally is that someone will send us "evidence of insurance request". We go ahead and make the change to the policy, and then the closing never happens. Sometimes these loans fall apart at the last minute. The problem is that no one bothers to tell us that. So now we have an incorrect mortgage co on the policy, and the correct one doesn't get the billing notice at renewal.
I propose that we create a file called "pending closing" ---we put policies with a change of mortgage pending in that file. Once the closing date has passed, we contact the mortgage co to verify that the closing has occured...and then, we go ahead and make the change.
If you think this is workable, will you please do it, and then help to train the rest of us on how/when to use the file? Thanks,VM
